Guest Care & Service Commitment
Your comfort matters to us — before, during and after your ritual.
At Herbal Ritual Fès Medina, we want every guest to leave feeling comfortable,
respected and cared for.
If something does not feel right during your visit, please let us know.
We would always prefer the opportunity to listen, understand and make things right.
If You Have a Concern
Whether you are still enjoying your ritual or have already left the hammam,
you can contact our team at any time.
You can reach us through WhatsApp or email,
and our team will do its best to respond and assist you as quickly as possible.
Speak directly with our team
Still at the Hammam?
If you experience discomfort, feel that something is not as expected, or have any concern during your treatment,
please tell our team immediately.
We will listen to you, understand the situation and take reasonable steps to resolve the matter before you leave.
WhatsApp :
Already Left? That's Okay.
If you only realize something was not right after your visit, please don’t hesitate to contact us.
Tell us what happened,
when you visited and which service you received.
We will review your concern with care and get back to you.
Our goal is to ensure your comfort and enjoyment.
Our Approach to Resolution
Every concern is considered individually and with respect.
Depending on the situation, we may offer an explanation, correction, complimentary service, partial or full refund,
or another appropriate resolution.
Our priority is not simply to receive your feedback —
it is to understand what happened and do our best to make things right
Your Feedback Helps Us Improve
Honest feedback helps us maintain the quality and care we expect from ourselves.
If your experience was not what you expected, please give us the opportunity to hear from you directly.
Your feedback helps us improve our rituals, service and guest experience.
A Personal Commitment
At Herbal Ritual Fès Medina, your trust matters to us.
We believe that hospitality does not end when your ritual ends. If something went wrong, we want to know, we want to listen, and whenever possible, we want to make it right.
Please do not hesitate to speak with us. Your comfort comes first
